Genpact Interview Questions: HR Round & Chargeback Dispute Guide

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Genpact HR & Dispute Chargeback Interview Guide (100 Q&A)
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Genpact Interview Preparation Guide

100 Comprehensive Questions & Answers: HR Round & Chargeback / Dispute Domain

Part 1: Genpact HR Round Questions & Answers (Q1 - Q40) Behavioral & General
HR Round
1. Tell me about yourself.
Answer: Focus on your background, key qualifications, and experience relevant to financial operations or customer support. Highlight your problem-solving skills, attention to detail, and enthusiasm for joining a global process leader like Genpact.
HR Round
2. Why do you want to work at Genpact?
Answer: Genpact is a pioneer in business process management and digital transformation. Express admiration for its work culture, learning environment, scale of operations in financial services, and career growth opportunities.
HR Round
3. What are your strengths and weaknesses?
Answer: Strength: Analytical mindset, quick learning capability, and ability to handle high-volume transactional workloads under tight deadlines. Weakness: Sometimes spending too much time perfection-checking work, though actively managing it through time-boxing techniques.
HR Round
4. Why should we hire you for this role?
Answer: Highlight your alignment with Genpact's core values, domain knowledge in card operations/disputes, strong communication skills, and commitment to maintaining quality SLAs.
HR Round
5. Are you comfortable working in rotational shifts/night shifts?
Answer: Yes, fully comfortable. Acknowledge that Genpact caters to international clients (US/UK/APAC) and state flexibility in adapting to roster requirements.
HR Round
6. Where do you see yourself in 3 to 5 years?
Answer: Aim to master the current domain operations, take on Subject Matter Expert (SME) responsibilities, and step into team lead or process specialist roles within Genpact.
HR Round
7. How do you handle stress and high-pressure situations?
Answer: Prioritize tasks based on urgency and impact, break complex tasks into actionable steps, and stay calm by focusing on solution-oriented execution.
HR Round
8. Describe a time you had a conflict with a coworker and how you resolved it.
Answer: Use the STAR method (Situation, Task, Action, Result). State how open communication, active listening, focusing on facts rather than emotions, and reaching a mutual compromise resolved the issue.
HR Round
9. What do you know about Genpact’s core values?
Answer: Mention Genpact's commitment to continuous learning, integrity, customer-centricity, operational excellence, and driving innovation through technology.
HR Round
10. How do you deal with repetitive or routine daily tasks?
Answer: Emphasize maintaining consistency, looking for micro-efficiencies or automation opportunities, and staying focused on output accuracy.
Part 2: Dispute & Chargeback Technical Questions (Q41 - Q100) Domain Operations & Regulations
Disputes / Chargebacks
41. What is a Chargeback?
Answer: A chargeback is a transaction reversal returned to a payment card issuer by a bank as a result of a customer disputing a transaction or due to fraudulent activity.
Disputes / Chargebacks
42. What is the difference between a Refund and a Chargeback?
Answer: A Refund is initiated directly by the merchant back to the cardholder. A Chargeback is initiated by the cardholder's issuing bank via card networks (Visa/Mastercard) after a formal dispute is raised.
Disputes / Chargebacks
43. What is Regulation E (Reg E)?
Answer: Regulation E is a US federal regulation that outlines the rules and rights of consumers engaging in electronic fund transfers (EFTs), including ATM, debit card, and ACH transactions, enforcing strict error resolution timelines.
Disputes / Chargebacks
44. What is Regulation Z (Reg Z)?
Answer: Regulation Z implements the Truth in Lending Act (TLA) in the US, regulating credit card consumer protections, billing error resolution procedures, and interest rate disclosures.
Disputes / Chargebacks
45. Explain the lifecycle of a Chargeback process.
Answer: 1. Cardholder files dispute → 2. Issuer reviews & initiates chargeback → 3. Card Network forwards to Acquirer → 4. Acquirer notifies Merchant → 5. Merchant accepts or re-represents (Representment) → 6. Pre-Arbitration / Arbitration if unresolved.

© 2026 Genpact Interview Prep Guide | Prepared for HR & Operations Candidates

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